Terms of Service

Last Updated: August 30, 2026

These Terms of Service govern your use of noyve.com and any purchases made from Noyve.

By accessing our website, browsing our products, creating an order, or purchasing from us, you agree to these Terms of Service. Please read them carefully before using the website or completing a purchase.

Summary

1. About Noyve

Noyve operates the website noyve.com, where customers can browse and purchase women's clothing and related apparel.

Our contact information is:

Throughout these Terms, the words “Noyve,” “we,” “us,” and “our” refer to Noyve.

The words “customer,” “you,” and “your” refer to any person who visits our website, places an order, or purchases a product from us.

2. Acceptance of These Terms

By using this website or placing an order, you confirm that:

• You have read these Terms of Service.
• You understand these Terms of Service.
• You agree to comply with them.
• The information you provide during checkout is accurate and complete.
• You are legally permitted to enter into a purchase transaction.

If you do not agree with these Terms, you should not use the website or place an order.

3. Eligibility to Purchase

You must have the legal capacity to enter into a purchase contract under applicable law.

If you are under the legal age required to make purchases independently in your jurisdiction, you may use the website only with the involvement and permission of a parent or legal guardian.

You may not use our website or services for unlawful, fraudulent, or unauthorized purposes.

4. Products

Noyve sells women's clothing, which may include:

• Sweatshirts
• T-shirts
• Jackets
• Other women's apparel displayed on the website

Product availability may change without notice.

We make reasonable efforts to ensure that product descriptions, photographs, sizes, specifications, materials, features, and other information displayed on the website are accurate.

However, colors may appear slightly different depending on a customer's screen, device, display settings, lighting conditions, or photography.

A minor variation in color caused by display technology does not necessarily mean the product is defective or incorrectly described.

5. Product Availability

Products are offered subject to availability.

Adding an item to your shopping cart does not reserve the item.

An order is not guaranteed until it has been successfully submitted and accepted for processing.

If a product becomes unavailable after you place an order, we may cancel the affected item or order and issue an appropriate refund to the original payment method.

We will not substitute a different product without your authorization.

6. Product Pricing

Prices displayed on noyve.com are shown in U.S. dollars unless otherwise stated.

The product price displayed on our website includes tax.

A standard shipping charge of $6.99 per order is calculated and displayed during checkout.

Before submitting an order, customers are provided with the opportunity to review:

• Products selected.
• Product prices.
• Quantities.
• Applicable shipping charge.
• Order total.
• Delivery information.

We do not intentionally add undisclosed mandatory fees after an order has been submitted.

7. Pricing Errors

We make reasonable efforts to display accurate pricing.

If an obvious pricing, typographical, or technical error occurs, we may contact you before fulfilling the affected order.

If the correct price is higher than the price displayed because of an obvious error, we will not charge the higher amount without your authorization.

Where appropriate, we may cancel the affected order and refund any amount already paid.

Nothing in this section limits rights available to customers under applicable law.

8. Taxes

Product prices displayed on noyve.com include tax.

The applicable order total is displayed during checkout before payment is submitted.

If applicable law requires us to collect or account for additional taxes in a manner different from the displayed pricing structure, we will update the checkout information accordingly.

9. Orders

When placing an order, you agree to provide accurate and complete information, including:

• Your name.
• Email address.
• Billing information.
• Shipping address.
• Payment information.
• Any other information reasonably required to process your order.

You are responsible for reviewing your order before submitting payment.

Submitting an order constitutes an offer to purchase the selected products under these Terms.

10. Order Confirmation

After an order is successfully submitted, you may receive an order confirmation using the email address provided at checkout.

An automated order confirmation confirms that we received your order request. It does not necessarily mean that every item has completed fulfillment.

We reserve the right to review an order before shipment where reasonably necessary for payment verification, fraud prevention, inventory verification, or fulfillment purposes.

11. Order Acceptance and Cancellation by Noyve

We may decline or cancel an order where reasonably necessary, including when:

• A product is unavailable.
• Payment cannot be authorized.
• Order information is materially incomplete or incorrect.
• An obvious pricing or product information error occurred.
• We reasonably suspect fraudulent or unauthorized activity.
• Fulfillment is not legally or operationally possible.
• The delivery address is outside our supported shipping area.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

12. Payment

Customers must provide a valid payment method accepted through our checkout.

By submitting payment information, you represent that:

• You are authorized to use the payment method.
• The payment information is accurate.
• You authorize the applicable charge for the order total displayed at checkout.

Payment processing may be performed by third-party payment service providers.

We do not require customers to pay an amount different from the final amount displayed and authorized during checkout unless a customer separately approves a later transaction.

13. Fraud Prevention and Order Verification

To protect customers and our business, certain orders may be reviewed for fraud or unauthorized payment activity.

Where reasonably necessary, we may request additional information to verify an order.

We will not request sensitive payment credentials such as full payment card passwords or account passwords by email.

An order may be delayed or canceled when verification cannot reasonably be completed.

14. Shipping Area

Noyve currently ships only within the United States.

We do not currently offer international shipping.

Customers must provide an accurate and deliverable U.S. shipping address.

15. Shipping Fees

Standard shipping costs $6.99 per order.

There are no additional shipping or handling fees charged by Noyve beyond the amount displayed during checkout.

The shipping charge is shown before the customer submits payment.

16. Order Cut-Off Time

Our order cut-off time is:

5:00 PM Eastern Time (ET).

Orders placed after 5:00 PM ET, on weekends, or on applicable holidays generally begin processing on the next business day.

17. Order Handling Time

Orders are normally prepared and processed within:

1–2 business days, Monday through Friday.

Business days do not include Saturdays, Sundays, or applicable holidays.

18. Transit Time

After an order is transferred to the shipping carrier, estimated transit time is:

5–10 business days, Monday through Friday.

Some orders may arrive sooner depending on the delivery destination and carrier performance.

19. Estimated Total Delivery Time

The estimated total delivery period is generally:

6–12 business days.

This consists of:

• 1–2 business days for handling and preparation; plus
• 5–10 business days for carrier transit.

Delivery times are estimates rather than guaranteed delivery dates.

20. Shipping Carriers

Orders may be delivered using:

• USPS
• UPS
• FedEx

The carrier may be selected based on the delivery destination, package requirements, and service availability.

21. Shipping Delays

Occasional delivery delays may occur due to circumstances outside our reasonable control, including:

• Severe weather.
• Transportation disruptions.
• Carrier delays.
• Seasonal shipping volume.
• Incorrect or incomplete addresses.
• Service interruptions.
• Other logistical events.

If a shipment experiences an unusual delay, customers may contact support@noyve.com for assistance.

For complete shipping terms, please review our Shipping Policy available on noyve.com.

22. Customer Responsibility for Shipping Information

Customers are responsible for providing an accurate shipping address.

Please review the following information carefully before completing checkout:

• Recipient name.
• Street address.
• Apartment or unit number, where applicable.
• City.
• State.
• ZIP code.

If you discover an error after placing an order, contact support@noyve.com as soon as possible.

We cannot guarantee that a shipping address can be changed after an order has entered fulfillment or has been shipped.

23. Returns

Eligible products may be returned within:

30 days from the date the order is delivered.

Returned products must generally be:

• Unworn.
• Unused.
• Unwashed.
• In original condition.
• With original tags attached.
• In original packaging where applicable.

Complete eligibility requirements are provided in our Return & Refund Policy.

24. Return Shipping

Approved eligible returns receive free return shipping.

After a return request is accepted, a prepaid return shipping label will be sent to the customer's email address.

Customers should download and print the label and use it to send the approved return.

Return shipping fee: $0.

25. Restocking Fees

Noyve does not charge restocking fees for eligible approved returns.

Restocking fee: $0.

26. Return Address

Authorized returns are sent to:

Customers should obtain return authorization before sending merchandise.

27. Refunds

After an eligible return is received, inspected, and approved, the applicable refund will be processed within:

7 calendar days.

Approved refunds are issued to the original payment method.

Your bank, card provider, or other payment service may require additional time to post the refund after we issue it.

28. Exchanges

Eligible products may be exchanged during the 30-day return period, subject to product availability.

Customers should contact support@noyve.com before sending an exchange.

Exchange items must satisfy the return eligibility conditions described in our Return & Refund Policy.

If a requested replacement is unavailable, we may provide an eligible refund instead.

29. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product ordered, contact:

support@noyve.com

Please include:

• Your order number.
• A description of the problem.
• Photographs when reasonably appropriate.

We will review the issue and provide suitable assistance, which may include a return, replacement, exchange, or refund depending on the circumstances.

Approved returns involving defective, damaged, or incorrect products will not be charged return shipping.

30. Order Changes and Cancellations

If you wish to cancel or modify an order, contact support@noyve.com as soon as possible.

We will attempt to accommodate the request if the order has not entered fulfillment or shipment.

Once an order has been processed or shipped, cancellation or modification may no longer be possible.

If cancellation is unavailable, an eligible product may be returned after delivery according to our Return & Refund Policy.

31. Final Sale and Non-Returnable Products

Products clearly marked as final sale or non-returnable before purchase may not be eligible for change-of-mind returns.

Other products that may be ineligible for return include:

• Worn products.
• Washed products.
• Used products.
• Altered products.
• Personalized or customized products.
• Gift cards.
• Products damaged after delivery through misuse.
• Products with removed tags where the tags are required for return eligibility.

These exclusions do not remove any mandatory rights that customers may have under applicable law.

32. Website Information

We make reasonable efforts to maintain accurate and current information on noyve.com.

However, occasional typographical, technical, pricing, availability, or content errors may occur.

Where an error materially affects an order, we will take reasonable steps to correct it and communicate with the affected customer when appropriate.

33. Website Availability

We aim to keep the website accessible, but we do not guarantee uninterrupted availability.

The website may occasionally be unavailable because of:

• Maintenance.
• Technical issues.
• Security updates.
• Hosting disruptions.
• Third-party service interruptions.
• Events outside our reasonable control.

Temporary website unavailability does not affect rights associated with previously completed orders.

34. Customer Accounts

If customer account functionality is available, you are responsible for maintaining the confidentiality of your account credentials.

You must not:

• Share passwords with unauthorized persons.
• Use another person's account without permission.
• Attempt to gain unauthorized access to the website.
• Provide intentionally false account information.

Please notify us if you believe your account has been accessed without authorization.

35. Acceptable Use

You may use our website only for lawful purposes.

You must not:

• Use the website for fraud or illegal activity.
• Attempt to interfere with website security.
• Introduce malware, viruses, or harmful code.
• Attempt unauthorized access to systems, accounts, or data.
• Scrape or extract website data in a way that violates applicable law.
• Impersonate another person or organization.
• Submit intentionally false information.
• Abuse promotions, payment systems, refunds, or return processes.
• Infringe intellectual property rights.
• Use the website in a way that materially disrupts services for other customers.

We may restrict access where reasonably necessary to protect our customers, website, systems, or legal rights.

36. Intellectual Property

Unless otherwise stated, content appearing on noyve.com, including:

• Store branding.
• Logos.
• Product photography owned by us.
• Graphics.
• Website design.
• Text.
• Product descriptions.
• Layouts.
• Original visual materials.

may be protected by copyright, trademark, or other intellectual property laws.

You may use website content for ordinary personal shopping purposes.

You may not reproduce, distribute, sell, commercially exploit, or misrepresent protected website content without authorization unless applicable law permits such use.

37. Third-Party Intellectual Property

Certain trademarks, payment logos, carrier names, product references, or third-party materials appearing on the website may belong to their respective owners.

Their appearance does not imply ownership by Noyve.

38. Third-Party Services

Our website may rely on third-party providers for services such as:

• Payment processing.
• Website hosting.
• Shipping.
• Analytics.
• Fraud prevention.
• Email communication.
• Technical functionality.

Third-party providers may operate according to their own terms and privacy practices.

Where third-party services process personal information on our behalf, we aim to use such services consistently with our Privacy Policy and applicable data protection requirements.

39. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, availability, security, pricing, products, or privacy practices of independent third-party websites.

Customers should review the applicable terms and policies of any third-party website they choose to visit.

40. Privacy and Personal Information

We respect customer privacy and process personal information according to our Privacy Policy.

Information may be collected or processed for legitimate purposes such as:

• Processing orders.
• Processing payments.
• Delivering purchases.
• Providing customer support.
• Preventing fraud.
• Maintaining website security.
• Improving website functionality.
• Complying with applicable legal obligations.

Customers should review the Privacy Policy available on noyve.com for more information.

41. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for purposes including:

• Essential website functionality.
• Shopping cart functionality.
• Security.
• User preferences.
• Analytics.
• Website performance.
• Advertising or measurement where applicable and legally permitted.

Additional information about cookies, tracking technologies, and available user choices is provided in our Cookie Policy and Privacy Policy.

Where consent is required by applicable law, non-essential tracking technologies will be handled according to applicable consent requirements.

42. Electronic Communications

By placing an order or contacting us electronically, you agree that we may communicate with you electronically regarding:

• Order confirmations.
• Shipping notices.
• Return information.
• Refund notifications.
• Customer service requests.
• Account or security matters.
• Other transactional communications.

Marketing communications, where used, are handled separately and subject to applicable consent and unsubscribe requirements.

43. Customer Reviews and Submitted Content

If customers are permitted to submit reviews, comments, photographs, or other content, submitted content must not:

• Be fraudulent or intentionally misleading.
• Contain unlawful content.
• Infringe third-party rights.
• Contain malware.
• Impersonate another person.
• Violate applicable law.

Submitting a review does not require customers to provide positive feedback.

We do not require customers to waive legitimate rights in exchange for submitting or removing reviews.

44. Promotions and Discounts

Promotions, discount codes, or special offers may be subject to specific terms displayed with the offer.

Unless otherwise stated:

• Promotions have no cash value.
• Discounts cannot be applied retroactively to completed orders.
• A promotion may have an expiration date.
• Promotions may apply only to qualifying products or orders.

Any material restrictions will be disclosed with the applicable offer.

45. Gift Cards

If gift cards are offered, additional terms may apply and will be disclosed before purchase.

Gift cards are generally non-returnable except where applicable law requires otherwise.

46. Disclaimer Regarding Product Use

Customers should review product descriptions, sizing information, care instructions, and other relevant product information before use.

Clothing should be used and cared for in accordance with applicable garment instructions.

Nothing in these Terms excludes liability or customer remedies that cannot lawfully be excluded.

47. Limitation of Liability

To the maximum extent permitted by applicable law, Noyve will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the website where such liability may lawfully be limited.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by law.

Nothing in these Terms limits mandatory consumer rights, including rights relating to defective, misdescribed, or improperly supplied goods where applicable.

48. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, intentional violation of these Terms, or infringement of another person's rights.

This section does not require a consumer to indemnify Noyve for Noyve's own unlawful conduct, negligence, or obligations that cannot legally be transferred to the consumer.

49. Consumer Rights

Nothing in these Terms is intended to waive, exclude, or restrict any consumer right that cannot legally be waived, excluded, or restricted.

If applicable consumer protection law provides you with rights that are more favorable than a provision in these Terms, the mandatory legal right will apply.

50. Governing Law

These Terms are governed by the laws applicable to Connecticut, United States, without improperly limiting any mandatory consumer protections that may apply to a customer under applicable law.

Any dispute concerning these Terms will be handled in an appropriate court or forum having lawful jurisdiction.

Nothing in this section prevents a consumer from exercising rights concerning jurisdiction or dispute resolution that cannot lawfully be waived.

51. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid provision will be interpreted or limited only to the extent necessary to comply with applicable law.

52. No Waiver

If we do not immediately enforce a provision of these Terms, that does not necessarily mean we permanently waive the right to enforce it later.

Any waiver must be consistent with applicable law.

53. Entire Agreement

These Terms, together with the policies referenced on our website, form the terms governing purchases and use of our services.

Relevant policies may include:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Cookie Policy
• Payment Policy
• Order Cancellation & Change Policy

Where a specific policy contains more detailed terms for a particular subject, that specific policy will apply to that subject.

54. Changes to These Terms

We may update these Terms when reasonably necessary because of:

• Legal or regulatory requirements.
• Changes to our services.
• Changes to website functionality.
• Changes to operational procedures.
• Security requirements.

The revised Terms will be published on noyve.com with an updated “Last Updated” date.

Changes will not retroactively remove rights customers already have regarding completed transactions where prohibited by applicable law.

55. Policy Consistency

Our Shipping Policy, Return & Refund Policy, Privacy Policy, Cookie Policy, and other applicable customer policies should be read together with these Terms.

Where order-specific information displayed during checkout differs because of an authorized promotion, service update, or legally required charge, the information clearly presented and accepted during checkout will apply to that transaction, subject to applicable law.

56. Contact Information

For questions about these Terms, an order, payment, shipping, returns, refunds, or our website, contact:

When contacting us about an existing order, please include your order number whenever possible so we can assist you more efficiently.