Return & Refund Policy

Last Updated: August 30, 2026

At Noyve, we want customers to have a clear and transparent understanding of their return, exchange, and refund rights. This Return & Refund Policy applies to eligible purchases made through noyve.com.

Summary

30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, your request must be submitted within the 30-day return period.

Returns requested after the 30-day period may not be accepted unless required by applicable law.

Return Eligibility

To be eligible for a return, the product must:

• Be unworn.
• Be unused.
• Be unwashed.
• Be in its original condition.
• Have all original tags attached.
• Include the original packaging where applicable.
• Show no signs of wear, washing, alteration, damage, stains, odors, or misuse.

We may refuse a return if the item does not meet these return conditions.

How to Request a Return

To request a return:

• Email support@noyve.com within 30 days of receiving your order.
• Include your order number.
• Include the name and email address used to place the order.
• Identify the item or items you wish to return.
• Provide the reason for the return.
• If the item is defective, damaged, or incorrect, include clear photographs showing the issue when possible.
• Wait for confirmation that your return request has been approved.

Please do not send a return package before receiving return authorization.

Free Return Shipping

Eligible returns have free return shipping.

Once your return request has been reviewed and accepted, we will send a prepaid return shipping label to your email address.

You must:

• Download the return label.
• Print the label.
• Securely package the eligible item.
• Attach the prepaid label to the package.
• Deliver the package to the applicable shipping carrier.

There is no charge to the customer for the approved prepaid return label.

Return Address

Authorized returns will be sent to:

For proper processing, customers should use the approved return label and return instructions provided by our support team.

Sending an item without prior return authorization may delay processing.

No Restocking Fee

We do not charge a restocking fee for eligible returns.

Restocking Fee: $0

There are no storage, handling, or restocking charges deducted from an approved refund.

Refund Process

After your returned item arrives, we will inspect it to confirm that it meets the conditions described in this policy.

If the return is approved after inspection, your refund will be issued to the original payment method used for the purchase.

We do not issue refunds to a different payment method unless required by law or technically necessary due to circumstances involving the original payment provider.

Refund Processing Time

Approved refunds are processed within 7 calendar days after the returned item is received, inspected, and approved.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Any additional processing time imposed by a financial institution or payment provider is outside our control.

Original Shipping Charges

If you return an eligible product because you changed your mind, selected the wrong size, or no longer want the product, the original shipping charge paid when placing the order is generally not refundable unless required by applicable law.

Return shipping for approved returns remains free.

If the return results from our error, including an incorrect item, defective item, or damaged item, we will provide appropriate assistance in accordance with this policy and applicable law.

Exchanges

We accept exchange requests for eligible items within the 30-day return period.

An exchange may be requested for reasons such as:

• A different size is needed.
• A different available variation is preferred.
• The customer received an incorrect item.
• The item received is defective or damaged.

To request an exchange, email support@noyve.com.

The item being exchanged must meet the same eligibility conditions that apply to returns.

Approved exchange returns qualify for free return shipping.

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may issue an eligible refund instead.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

• Damaged during delivery.
• Defective.
• Incorrect.
• Different from the product ordered.

Contact us at support@noyve.com as soon as possible.

Please provide:

• Your order number.
• A description of the issue.
• Photographs of the product and packaging when appropriate.

After reviewing the issue, we will provide return, exchange, replacement, or refund instructions as appropriate.

Customers will not be charged return shipping for approved damaged, defective, or incorrect-item claims.

Wrong Size or Change-of-Mind Returns

Eligible clothing may be returned within 30 days if you:

• Ordered the wrong size.
• Changed your mind.
• No longer want the item.
• Prefer another eligible product.

The item must remain unworn, unused, unwashed, and in its original condition with original tags and packaging.

Approved returns receive a free prepaid return label.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• Items that have been worn.
• Items that have been washed.
• Items that have been used.
• Items with removed or missing original tags.
• Items altered after delivery.
• Items damaged through customer use or improper care.
• Items with stains, odors, makeup marks, deodorant marks, or other signs of wear.
• Personalized or customized products.
• Gift cards.
• Items clearly marked as final sale or non-returnable before purchase.

Any final-sale or non-returnable status will be clearly disclosed before purchase.

Final Sale Items

Products clearly identified as Final Sale before checkout are generally not eligible for return or exchange due to change of mind.

This limitation does not remove any legal rights customers may have regarding products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection law.

Return Inspection

Returned items are inspected after they arrive at our return address.

We may check:

• Product condition.
• Evidence of wear or use.
• Original tags.
• Original packaging.
• Signs of washing.
• Damage or alteration.
• Whether the returned product matches the original order.

If the return meets our requirements, it will be approved for refund or exchange.

If the item does not meet the stated return requirements, we may decline the return where permitted by law.

Rejected Returns

A return may be rejected if:

• It is requested after the 30-day return period.
• The product has been worn.
• The product has been washed.
• The product has been altered.
• The product has been damaged after delivery through customer misuse.
• Original tags have been removed.
• The returned product does not match the purchased product.
• The product is excluded from returns under this policy.

If a return is rejected after inspection, we will contact the customer using the email address associated with the order.

Refund Amount

For an approved eligible return, the refund will generally include the purchase price paid for the returned product.

There is no restocking fee deducted from the refund.

Any original shipping charge is handled according to the terms stated in this policy and applicable law.

Before completing a purchase, customers can review product pricing and applicable shipping charges during checkout.

Late or Missing Refunds

If you have received confirmation that a refund was issued but do not see it in your account:

• Check the original payment account again.
• Contact your credit card company, bank, or payment provider.
• Allow for any normal payment-provider processing period.

If the refund still does not appear, contact support@noyve.com.

We will review the available refund transaction information and assist where possible.

Order Cancellation Before Shipment

If you wish to cancel an order before it ships, contact support@noyve.com as soon as possible.

We will attempt to accommodate the request if the order has not yet been processed or shipped.

Cancellation cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

If cancellation is no longer possible, you may request an eligible return after delivery in accordance with this policy.

Return Shipping Responsibility

For approved eligible returns:

• Return shipping fee: $0
• Prepaid return label: Provided by Noyve
• Restocking fee: $0

Customers should use the prepaid return label supplied by us.

If a customer chooses to use a different shipping method without our prior authorization, any resulting shipping cost may not be reimbursed.

Package Your Return Securely

Customers are responsible for securely packaging returned merchandise.

Whenever possible, use the original shipping packaging or another suitable package that protects the product during transit.

Please ensure that the prepaid return label is clearly visible and that old shipping labels are removed or covered.

Return Tracking

We recommend retaining the return tracking information until your return has been fully processed.

The prepaid return label provided by us may include carrier tracking information that can be used to monitor the return shipment.

Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights that cannot legally be limited or excluded under applicable consumer protection laws.

Where applicable law provides customers with additional mandatory rights, those rights will apply.

Policy Changes

We may update this Return & Refund Policy when necessary to reflect operational, legal, or service changes.

Updates will be published on noyve.com with a revised “Last Updated” date.

Return requests are generally handled according to the policy applicable to the order at the time of purchase, subject to applicable law.

Contact Information

For return, refund, exchange, or order-related questions, contact:

Please include your order number when contacting us regarding an existing purchase so we can assist you more efficiently.