Order Cancellation & Change Policy

Last Updated: August 30, 2026

At Noyve, we understand that customers may occasionally need to cancel or change an order after it has been placed.

This Order Cancellation & Change Policy explains when cancellations and order changes may be requested, which changes may be possible, how refunds are handled, and what happens if an order has already entered processing or shipment.

Summary

1. Order Cancellation

You may request to cancel an order by contacting support@noyve.com as soon as possible after placing your order.

Cancellation requests can generally be accepted only if the order has not yet entered fulfillment, processing for shipment, or carrier transit.

Because orders may begin processing soon after they are placed, we cannot guarantee that every cancellation request can be completed.

2. How to Request an Order Cancellation

To request a cancellation, email:

support@noyve.com

Please include:

• Your order number.
• Your full name.
• The email address used to place the order.
• A clear statement that you wish to cancel the order.

We recommend submitting cancellation requests as soon as possible.

3. Cancellation Before Processing

If your order has not yet entered fulfillment or shipment, we may approve the cancellation.

Once approved:

• The order will not be shipped.
• No cancellation fee will be charged.
• Any eligible payment already collected will be refunded to the original payment method.
• The approved refund will be processed within 7 calendar days.

4. Cancellation After Processing Has Started

If your order has already entered fulfillment, packaging, or shipping preparation, cancellation may no longer be possible.

Our fulfillment process may begin before a shipping confirmation is sent.

For this reason, contacting us quickly does not guarantee that the cancellation can still be completed.

If cancellation is no longer possible, the order will continue through fulfillment and delivery.

After delivery, you may request an eligible return according to our Return & Refund Policy.

5. Cancellation After Shipment

Once an order has been shipped or transferred to the carrier, it cannot be canceled.

Noyve currently uses carriers including:

• USPS
• UPS
• FedEx

If your order has already shipped, please wait until the package is delivered.

You may then request a return within the applicable 30-day return window, subject to the eligibility requirements in our Return & Refund Policy.

6. Cancellation Fees

We do not charge a cancellation fee for an eligible order canceled before fulfillment or shipment.

Cancellation fee: $0

There is also no restocking fee for an order that is successfully canceled before shipment.

7. Refunds for Canceled Orders

If an eligible cancellation is approved after payment has already been collected, the refund will be issued to the original payment method used for the order.

Refunds for approved canceled orders are processed within:

7 calendar days after cancellation approval.

After the refund is issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Any additional financial institution processing time is outside Noyve's direct control.

8. Order Change Requests

You may request a change to an order by contacting support@noyve.com as soon as possible.

Order changes may be possible only before the order has entered fulfillment or shipment.

Depending on the status of the order, we may be able to help with changes involving:

• Shipping address.
• Product size.
• Product variation.
• Quantity.
• Product selection.
• Other order details.

Changes are subject to product availability and order status.

9. No Change Fee

We do not charge a separate fee for an approved order change.

Order change fee: $0

However, if a requested product change causes the order value to change, the customer may need to pay the applicable price difference or receive an appropriate refund for the difference.

Any price adjustment will be clearly communicated before the change is finalized.

10. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, contact us immediately at:

support@noyve.com

Please include:

• Order number.
• Customer name.
• Original shipping address.
• Correct shipping address.

We will attempt to update the address if the order has not yet entered fulfillment or shipment.

Address changes are not guaranteed after processing has started.

11. Address Changes After Shipment

Once an order has been transferred to USPS, UPS, FedEx, or another applicable carrier, Noyve may not be able to modify the delivery address.

Carrier restrictions may prevent rerouting after shipment.

Customers should therefore carefully review their shipping address before completing checkout.

12. Product Size Changes

If you ordered the wrong size, contact us as soon as possible.

A size change may be possible before fulfillment if the requested size is available.

If the order has already shipped, the size cannot be changed before delivery.

After delivery, eligible items may be exchanged or returned according to our Return & Refund Policy.

13. Product or Variation Changes

You may request a change to another available product or variation before fulfillment begins.

Approval depends on:

• Product availability.
• Order status.
• Price difference.
• Fulfillment status.

If the requested item is unavailable, we may ask you to keep the original order or cancel the eligible item if cancellation is still possible.

14. Quantity Changes

If you need to increase or decrease the quantity of an item, contact us as soon as possible.

Quantity changes may be accepted before fulfillment, subject to inventory availability.

If reducing the quantity results in a lower order total, the applicable difference will be refunded to the original payment method.

If increasing the quantity increases the order total, additional payment may be required before the change can be completed.

15. Order Cut-Off Time

Our order cut-off time is:

5:00 PM Eastern Time (ET).

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on applicable holidays generally begin processing on the next business day.

Because processing may begin quickly after the applicable cut-off period, customers should submit cancellation or change requests as soon as possible.

16. Order Processing Time

Our standard handling and preparation time is:

1–2 business days, Monday through Friday.

During this period, orders may move through:

• Order verification.
• Payment confirmation.
• Product preparation.
• Packaging.
• Shipping label creation.
• Transfer to the shipping carrier.

Once an order reaches an advanced fulfillment stage, cancellation or modification may no longer be possible.

17. Requests Submitted Outside Support Hours

Our customer support hours are:

Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET).

If you submit a cancellation or change request outside these hours, the request will be reviewed during the next available support period.

Because order processing may continue independently of customer support availability, submitting a request outside support hours does not guarantee that the order can be stopped before fulfillment.

18. Promotional or Discounted Orders

Orders placed using a discount, promotion, or special offer may still be eligible for cancellation or modification if the order has not entered fulfillment.

If an order change affects promotional eligibility, the final order price may be recalculated according to the terms of the applicable promotion.

Any price difference will be disclosed before the change is completed.

19. Partial Order Cancellation

If your order contains multiple items, you may request cancellation of only part of the order.

A partial cancellation may be accepted if the affected item has not yet entered fulfillment.

If approved:

• The canceled item will be removed from the order.
• The applicable amount will be refunded.
• The remaining eligible items will continue through fulfillment.

Shipping charges are handled according to the final order configuration and our Shipping Policy.

20. Out-of-Stock Products

If a product becomes unavailable after an order is placed, we may contact you and take an appropriate action.

Depending on the situation, we may:

• Cancel the unavailable item.
• Refund the unavailable item.
• Cancel the entire order if fulfillment is no longer possible.

We will not substitute a different product without customer authorization.

21. Orders Canceled by Noyve

In limited circumstances, we may cancel an order where reasonably necessary.

Reasons may include:

• Product unavailable.
• Payment authorization failure.
• Suspected fraud.
• Invalid or incomplete order information.
• Unsupported shipping destination.
• Obvious pricing or technical error.
• Legal or operational restrictions.

If we cancel an order after payment has already been collected, an appropriate refund will be issued to the original payment method.

22. Incorrect Order Information

Customers are responsible for reviewing order information before completing checkout.

This includes:

• Product.
• Size.
• Quantity.
• Shipping address.
• Billing information.
• Email address.

If you identify an error after completing the order, contact us immediately.

We will make reasonable efforts to assist, but changes cannot be guaranteed once fulfillment has begun.

23. Orders Returned After Delivery

If a cancellation request cannot be completed because the order has already shipped, you may be eligible to return the product after delivery.

Eligible products may be returned within 30 days from the date of delivery.

Returned products must generally be:

• Unworn.
• Unused.
• Unwashed.
• In original condition.
• With original tags attached.
• In original packaging where applicable.

Approved eligible returns receive free return shipping.

24. Return Shipping After an Unsuccessful Cancellation

If your cancellation request could not be completed and you decide to return the item after delivery, eligible approved returns qualify for:

• Return shipping fee: $0
• Prepaid return label: Provided by Noyve
• Restocking fee: $0

The return process is governed by our Return & Refund Policy.

25. Refusing Delivery

We recommend contacting us before refusing delivery of a package.

Refusing delivery is not a guaranteed substitute for an authorized cancellation or return.

A refused package may experience:

• Carrier delays.
• Return-to-sender delays.
• Tracking delays.
• Additional processing time.

Refunds are not issued solely because a package was refused. The returned shipment must first be received and reviewed where applicable.

26. Duplicate Orders

If you accidentally place a duplicate order, contact us immediately at support@noyve.com.

We may be able to cancel the duplicate order if it has not entered fulfillment.

If both orders have already shipped, eligible products may be returned after delivery under our Return & Refund Policy.

27. Fraud Prevention and Security

We may delay, review, or cancel an order if we reasonably detect:

• Unauthorized payment activity.
• Suspicious transaction behavior.
• Materially inconsistent billing information.
• Fraud indicators.
• Abuse of the cancellation or refund process.

Any review will be conducted for legitimate security and fraud-prevention purposes.

28. Payment Adjustments After Order Changes

If an approved order change affects the total price:

If the New Total Is Lower

The applicable difference will be refunded to the original payment method.

If the New Total Is Higher

Additional payment may be required before the change can be completed.

No undisclosed additional charge will be added without customer authorization.

29. Refund Method

Refunds resulting from approved cancellations or qualifying order changes are generally issued to the same payment method originally used for the order.

We do not intentionally issue a refund to an unrelated payment method.

30. Refund Processing Time

For an approved cancellation, the applicable refund is processed within:

7 calendar days after cancellation approval.

Financial institutions may require additional time before the refund appears in your account.

31. Business Days

For purposes of processing and fulfillment, business days are:

Monday through Friday, excluding applicable holidays.

Saturdays, Sundays, and applicable holidays are not counted as standard fulfillment business days.

32. Relationship With Our Shipping Policy

Cancellation and order change requests are affected by the fulfillment timeline described in our Shipping Policy.

Our standard shipping terms include:

• Order cut-off: 5:00 PM ET.
• Handling time: 1–2 business days.
• Transit time: 5–10 business days.
• Standard shipping fee: $6.99 per order.
• Shipping within the United States only.

Customers should review our Shipping Policy for complete delivery terms.

33. Relationship With Our Return & Refund Policy

If an order can no longer be canceled because it has already entered shipment, eligible merchandise may be returned after delivery.

Our standard return terms include:

• 30-day return window.
• Free approved return shipping.
• Prepaid return label provided by email.
• No restocking fee.
• Refund to the original payment method.
• Refund processing within 7 calendar days after an eligible return is received, inspected, and approved.

The complete conditions are described in our Return & Refund Policy.

34. Consumer Rights

Nothing in this policy is intended to eliminate, restrict, or waive any mandatory consumer rights available under applicable law.

Where applicable consumer protection law provides rights beyond the terms stated in this policy, those mandatory legal rights will continue to apply.

35. Policy Changes

We may update this Order Cancellation & Change Policy where reasonably necessary to reflect:

• Operational changes.
• Fulfillment changes.
• Legal requirements.
• Customer service procedures.
• Website functionality.

Any updated version will be posted on noyve.com with a revised “Last Updated” date.

Changes will not retroactively remove mandatory rights associated with previously completed transactions where prohibited by applicable law.

36. Contact Information

For order cancellations, changes, shipping address corrections, product changes, or questions about an existing order, contact:

When contacting us, please include your order number and clearly explain the cancellation or change you are requesting so we can review the order status as efficiently as possible.