Privacy Policy

Last Updated: August 30, 2026

At Noyve, we respect your privacy and are committed to handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how Noyve collects, uses, stores, shares, and protects personal information when you visit noyve.com, place an order, contact us, interact with our website, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Summary

1. Who We Are

This Privacy Policy applies to personal information processed by:

Throughout this Privacy Policy, “Noyve,” “we,” “us,” and “our” refer to Noyve.

“You,” “your,” and “customer” refer to individuals who visit our website, purchase products, contact us, or otherwise interact with our services.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• noyve.com
• Online checkout and ordering
• Customer service communications
• Return, refund, and exchange requests
• Website forms
• Account features, if available
• Email communications
• Cookies and similar technologies
• Other interactions directly related to our online store

This policy does not necessarily apply to independent third-party websites that we do not own or control.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information.

3.1 Contact Information

When you place an order, contact us, or use certain website functions, we may collect:

• Full name
• Email address
• Telephone number, if provided
• Billing address
• Shipping address
• City
• State
• ZIP code
• Country

3.2 Order and Transaction Information

When you make a purchase, we may collect or process information such as:

• Order number
• Products purchased
• Product size or variation
• Quantity
• Purchase amount
• Shipping charge
• Tax information
• Order status
• Shipping method
• Carrier information
• Delivery information
• Return status
• Refund status
• Exchange information
• Transaction date and time

3.3 Payment Information

When you make a purchase, payment information may be submitted to and processed by payment service providers used by our website.

Payment-related information may include:

• Payment method
• Payment authorization status
• Transaction identifier
• Billing information
• Limited payment details made available to us by the payment processor

We do not require customers to send full payment card numbers, card security codes, or payment account passwords to us by email.

Payment providers may process payment information according to their own privacy notices and security practices.

3.4 Shipping and Fulfillment Information

To fulfill and deliver orders, we may collect and process:

• Recipient name
• Delivery address
• Contact information
• Package information
• Order details
• Shipping carrier
• Tracking number
• Delivery status

We may provide necessary shipping information to carriers such as USPS, UPS, or FedEx, depending on the carrier selected for the order.

3.5 Customer Service Information

If you contact us, we may collect:

• Your name
• Email address
• Order number
• Details of your request
• Return or refund information
• Photos you voluntarily submit regarding damaged, defective, or incorrect products
• Communication history
• Other information you voluntarily provide

3.6 Account Information

If account functionality is available on our website, we may collect information associated with your account, such as:

• Name
• Email address
• Account preferences
• Saved addresses
• Order history
• Login-related information

Passwords, where account features are available, should be protected through appropriate technical security measures.

3.7 Device and Technical Information

When you access our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Language settings
• Referring website
• Pages viewed
• Date and time of visits
• Website interactions
• Session information
• Cookie identifiers
• Approximate location derived from technical data
• Diagnostic or error information

This information may be used for website operation, security, fraud prevention, analytics, and service improvement.

4. How We Collect Personal Information

We may collect personal information in several ways.

Information You Provide Directly

You provide information when you:

• Place an order.
• Enter shipping or billing details.
• Contact customer support.
• Request a return.
• Request a refund.
• Request an exchange.
• Subscribe to communications where available.
• Complete a website form.
• Create or use an account, if available.

Information Collected Automatically

Certain information may be collected automatically when you browse or interact with our website through:

• Cookies.
• Log files.
• Pixels.
• Tags.
• Similar online technologies.

Information From Service Providers

We may receive limited information from service providers involved in operating the website or fulfilling customer transactions, including:

• Payment processors.
• Shipping carriers.
• Website hosting providers.
• Security providers.
• Analytics providers.
• Communication providers.

5. How We Use Personal Information

We use personal information only for legitimate business, contractual, security, legal, and customer service purposes.

5.1 Processing Orders

We may use information to:

• Receive orders.
• Verify order information.
• Process payments.
• Prepare purchases for shipment.
• Provide order confirmations.
• Manage order status.

5.2 Shipping and Delivery

We use relevant information to:

• Prepare shipping labels.
• Deliver orders.
• Provide tracking information.
• Resolve delivery problems.
• Communicate with shipping carriers.

5.3 Returns, Refunds, and Exchanges

We may use personal information to:

• Verify purchases.
• Process return requests.
• Issue prepaid return labels.
• Inspect returned merchandise.
• Process exchanges.
• Process refunds.
• Investigate return-related issues.

5.4 Customer Support

We use information to:

• Respond to customer questions.
• Address complaints.
• Resolve order problems.
• Assist with delivery issues.
• Provide product-related support.

5.5 Website Operation

We may use information to:

• Operate website functions.
• Maintain shopping cart functionality.
• Remember customer preferences.
• Troubleshoot errors.
• Maintain website performance.

5.6 Security and Fraud Prevention

We may process information where reasonably necessary to:

• Detect suspicious activity.
• Prevent fraudulent transactions.
• Protect customer accounts.
• Prevent unauthorized access.
• Protect our website and systems.
• Investigate security incidents.

5.7 Legal and Regulatory Compliance

We may use or preserve information where necessary to:

• Comply with applicable laws.
• Meet accounting or tax obligations.
• Respond to lawful government requests.
• Protect legal rights.
• Resolve disputes.
• Enforce applicable agreements.

5.8 Analytics and Improvement

Where permitted, we may use information to understand:

• How visitors use our website.
• Which pages are visited.
• Website performance.
• Customer shopping behavior.
• Technical problems.
• Opportunities to improve website usability.

5.9 Marketing and Advertising

Where applicable and permitted by law, information may be used to:

• Send promotional communications.
• Measure advertising performance.
• Display relevant advertising.
• Understand marketing effectiveness.

Where legally required, consent will be obtained before using non-essential cookies or sending certain marketing communications.

6. Legal Bases for Processing

Depending on applicable law and your location, we may process personal information based on one or more of the following grounds:

Contractual Necessity

Processing may be necessary to fulfill an order or perform obligations connected with a purchase.

For example, we need a delivery address to ship an order.

Legitimate Interests

We may process information where reasonably necessary for legitimate interests such as:

• Preventing fraud.
• Securing our website.
• Improving services.
• Responding to customer inquiries.
• Maintaining business records.

We consider customer privacy rights when relying on legitimate interests.

Consent

Where required, we may rely on your consent for activities such as:

• Certain marketing communications.
• Non-essential cookies.
• Certain advertising or tracking technologies.

Where processing depends on consent, you may withdraw consent subject to applicable law.

Legal Obligations

We may process information where necessary to comply with applicable:

• Tax rules.
• Accounting requirements.
• Consumer protection obligations.
• Court orders.
• Lawful government requests.
• Other legal requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on or accessed from your device when you visit a website.

Essential Cookies

Essential cookies may be necessary for:

• Shopping cart functionality.
• Checkout.
• Website security.
• Session management.
• Account access.
• Fraud prevention.
• Saving essential preferences.

Because these cookies are necessary for basic website functionality, they may operate without optional advertising consent where permitted by law.

Preference Cookies

Preference cookies may be used to remember:

• Language preferences.
• Website settings.
• Customer choices.

Analytics Cookies

Analytics technologies may help us understand:

• Page visits.
• Traffic sources.
• Website interactions.
• Website performance.
• Technical problems.

Advertising and Measurement Cookies

Where applicable, advertising or measurement technologies may be used to:

• Measure campaign performance.
• Understand advertising effectiveness.
• Limit repeated advertising.
• Provide relevant advertising.
• Attribute purchases to marketing campaigns.

Where applicable law requires consent, these non-essential technologies will not be activated until appropriate consent is obtained.

8. Managing Cookies

Depending on your browser and applicable website functionality, you may be able to control cookies through:

• Browser settings.
• Cookie preference tools.
• Device settings.
• Consent management features displayed on our website.

Blocking certain essential cookies may prevent some website functions from operating correctly, including cart or checkout features.

For additional information, please review our Cookie Policy where available on noyve.com.

9. Tracking Technologies

In addition to cookies, our website may use technologies such as:

• Pixels.
• Tags.
• Web beacons.
• Server logs.
• Device identifiers.
• Similar technologies.

These technologies may support:

• Security.
• Analytics.
• Advertising measurement.
• Website functionality.
• Fraud detection.

Their use is subject to applicable privacy and consent requirements.

10. How We Share Personal Information

We do not disclose personal information indiscriminately.

Information may be shared only where reasonably necessary for legitimate business operations, transaction processing, legal compliance, or protection of rights.

10.1 Payment Service Providers

Payment information may be provided to authorized payment processors to:

• Authorize transactions.
• Process payments.
• Process refunds.
• Prevent fraud.
• Manage payment disputes.

10.2 Shipping Carriers

We may share information necessary for shipping with carriers such as:

• USPS
• UPS
• FedEx

This information may include:

• Recipient name.
• Delivery address.
• Contact information where required.
• Shipment details.

10.3 Website and Technology Providers

We may use service providers for:

• Website hosting.
• Ecommerce functionality.
• Data storage.
• Security.
• Technical maintenance.
• Customer communications.
• Analytics.
• Fraud detection.

These providers receive information only as reasonably necessary to perform their services.

10.4 Professional and Legal Services

Where necessary, information may be shared with:

• Accountants.
• Legal advisers.
• Auditors.
• Financial institutions.
• Insurers.

10.5 Legal Requirements

We may disclose information if reasonably required to:

• Comply with applicable law.
• Respond to a lawful subpoena or court order.
• Respond to a legally valid government request.
• Investigate fraud.
• Protect customers.
• Protect our legal rights.
• Protect website security.

10.6 Business Transactions

If all or part of Noyve is involved in a legitimate merger, acquisition, restructuring, financing, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

11. Sale and Sharing of Personal Information

Noyve does not sell personal information for money.

Certain privacy laws may define “sale,” “sharing,” or targeted advertising more broadly than an ordinary monetary sale.

If our use of advertising or analytics technologies falls within such legal definitions, customers may have rights to opt out as required by applicable law.

Requests concerning these rights may be submitted to:

support@noyve.com

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The type of information.
• Order history.
• Customer service needs.
• Fraud prevention.
• Accounting requirements.
• Tax obligations.
• Legal claims.
• Regulatory requirements.

For example, order transaction information may need to be retained longer than temporary website analytics information.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

13. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against:

• Unauthorized access.
• Unauthorized disclosure.
• Loss.
• Misuse.
• Alteration.
• Destruction.

Security measures may include:

• Access controls.
• Secure website connections.
• Restricted administrative access.
• Payment provider security measures.
• Fraud detection measures.
• System monitoring.
• Appropriate data handling procedures.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including protecting account credentials and avoiding sending sensitive payment credentials by unsecured email.

14. Payment Security

Payment transactions may be handled by authorized third-party payment processors.

Where payment processing is handled by a third party, payment card data may be transmitted directly to that provider rather than stored directly by Noyve.

Customers should enter payment information only through the secure checkout process provided on noyve.com.

We will never ask you to email us your:

• Full credit or debit card number.
• Card security code.
• Online banking password.
• Payment account password.

15. Marketing Communications

If you choose to receive promotional emails or other marketing communications, we may send information about:

• New products.
• Promotions.
• Special offers.
• Store updates.

You can unsubscribe from marketing emails by using the unsubscribe option provided in the communication or by contacting:

support@noyve.com

Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to:

• Existing orders.
• Shipping.
• Returns.
• Refunds.
• Account security.
• Customer service.

16. Third-Party Websites and Services

Our website may contain links to third-party websites or use services provided by independent third parties.

These providers may have their own privacy policies.

We are not responsible for the privacy practices of third-party websites that we do not control.

We encourage users to review the privacy notice of any third-party service they choose to use.

17. International Data Processing

Although Noyve sells and ships products only within the United States, some service providers used to operate websites, process payments, provide analytics, or maintain technical services may process information from facilities located in different jurisdictions.

Where cross-border data transfers are subject to specific legal requirements, appropriate safeguards should be used as required by applicable law.

18. Children's Privacy

Our website is intended for general shopping purposes and is not designed specifically for children.

We do not knowingly seek to collect personal information directly from children under the minimum age required for independent consent under applicable privacy laws.

If you believe a child has provided personal information to us without appropriate authorization, please contact:

support@noyve.com

We will review the request and take appropriate action where required.

19. Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding personal information.

These rights may include the right to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Request information about categories of personal information collected.
• Request information about how information is used.
• Request information about categories of third parties receiving information.
• Object to certain processing.
• Restrict certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising or sharing where legally applicable.
• Receive certain information in a portable format.
• Appeal certain privacy request decisions where applicable.
• Not be unlawfully discriminated against for exercising privacy rights.

These rights are subject to applicable legal limitations and exceptions.

20. How to Submit a Privacy Request

To submit a privacy request, contact:

Email: support@noyve.com

Please clearly identify your request and provide sufficient information for us to understand it.

We may need to verify your identity before providing, correcting, or deleting certain personal information.

Verification helps protect customer information from unauthorized requests.

We will respond within the timeframe required by applicable law.

21. Identity Verification

For certain privacy requests, we may ask for reasonable information necessary to verify that the requester is the person associated with the personal information.

We will not request unnecessary sensitive information for verification.

The information provided for verification will be used only as reasonably necessary to process and authenticate the request.

22. Authorized Agents

Where applicable law permits, you may authorize another person to submit a privacy request on your behalf.

We may request reasonable documentation confirming that the agent has authority to act for you.

We may also request direct verification from you where permitted by law.

23. California Privacy Rights

California residents may have rights under applicable California privacy laws.

Depending on legal applicability, these rights may include:

• The right to know what personal information is collected.
• The right to request deletion.
• The right to correct inaccurate personal information.
• The right to know categories of sources and recipients.
• The right to opt out of certain sales or sharing.
• The right to limit certain uses of sensitive personal information where applicable.
• The right not to receive discriminatory treatment for exercising privacy rights.

As stated above, Noyve does not sell personal information for money.

If applicable advertising or analytics activity legally constitutes “sharing” or another regulated disclosure, eligible customers may submit an opt-out request through available website controls or by contacting support@noyve.com.

24. State Privacy Rights

Residents of other U.S. states may have additional privacy rights depending on applicable state law.

Where a state privacy law applies to Noyve and provides mandatory rights, we will honor those rights in accordance with applicable legal requirements.

Requests may be submitted to:

support@noyve.com

25. Do Not Track Signals

Some browsers provide “Do Not Track” signals.

Because there is not one universally adopted technical standard for responding to all browser-based Do Not Track signals, our website may not respond uniformly to traditional Do Not Track settings.

Where applicable law requires recognition of legally valid browser-based opt-out preference signals, we will handle such signals as legally required.

26. Global Privacy Control

Where legally required and technically supported, recognized browser-based privacy preference signals, such as Global Privacy Control, may be treated as an opt-out request for applicable data processing activities.

This does not prevent essential website technologies needed to provide requested services.

27. Sensitive Personal Information

We do not intentionally request sensitive personal information unless it is reasonably necessary for a legitimate transaction or required by law.

Customers should not send unnecessary sensitive information through customer service communications.

Examples of information that should not be emailed to us include:

• Account passwords.
• Full payment card details.
• Government identification documents unless specifically required for a lawful and verified purpose.
• Other highly sensitive credentials.

28. Automated Decision-Making and Fraud Screening

Certain transaction or security service providers may use automated systems to detect:

• Fraud.
• Unauthorized payments.
• Suspicious orders.
• Security risks.

Where automated tools affect an order, we may review relevant information before taking action where reasonably appropriate.

Orders may be delayed, reviewed, or canceled where fraud or unauthorized activity is reasonably suspected.

29. Customer Reviews and User-Submitted Information

If our website permits customer reviews, product photographs, or other user-submitted content, information you voluntarily make public may be visible to other users.

Please do not include personal information in publicly visible content unless you intend for that information to be public.

We may process review-related information for moderation, fraud prevention, and website operation.

30. Fraud, Abuse, and Security Records

We may retain information relating to suspected fraud, payment disputes, account misuse, or abuse where reasonably necessary to:

• Protect customers.
• Prevent repeat fraud.
• Defend legal claims.
• Protect our business.
• Meet payment provider requirements.
• Comply with legal obligations.

31. Order Records

We may retain order information including:

• Customer name.
• Shipping information.
• Order details.
• Payment transaction references.
• Return information.
• Refund records.
• Customer support correspondence.

These records may be maintained for accounting, tax, fraud prevention, consumer protection, and legal compliance purposes.

32. Privacy of Shipping Information

Shipping information is used only as reasonably necessary to process and deliver orders and provide related customer service.

Relevant information may be shared with the selected carrier, including USPS, UPS, or FedEx.

Shipping carriers process information under their own operational and privacy practices.

33. Privacy of Return and Refund Information

When you request a return or refund, we may process:

• Order information.
• Contact information.
• Return reason.
• Product condition information.
• Photographs voluntarily submitted.
• Return tracking.
• Refund transaction information.

This information is used to evaluate and process the return, exchange, or refund and to prevent fraudulent claims.

34. Data Accuracy

We rely on customers to provide accurate information.

You may contact us if you need to correct information associated with an order or privacy record.

For shipping address corrections, please contact us as soon as possible because an address may no longer be changeable after fulfillment or shipment begins.

35. Data Minimization

We aim to collect only personal information reasonably necessary for:

• Processing purchases.
• Providing customer support.
• Operating the website.
• Preventing fraud.
• Improving services.
• Meeting applicable legal obligations.

We do not intentionally collect personal information that has no reasonable connection to our services.

36. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect:

• Changes in our business practices.
• Changes in website functionality.
• Changes in service providers.
• Changes in privacy laws.
• Changes in cookie or tracking practices.
• Security requirements.

When updates are made, the revised policy will be published on noyve.com with a revised “Last Updated” date.

Material changes will be handled in accordance with applicable legal requirements.

37. Relationship With Other Policies

This Privacy Policy should be read together with other applicable policies available on noyve.com, including:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Cookie Policy
• Payment Policy
• Order Cancellation & Change Policy

Each policy addresses a different part of the customer relationship.

38. Contact Us

For questions about this Privacy Policy, personal information, cookies, privacy rights, or a privacy request, contact:

When submitting a privacy request, please use support@noyve.com and clearly explain the nature of your request so we can review and respond appropriately.