Frequently Asked Questions (FAQs)

Last Updated: August 30, 2026

Welcome to the Noyve Frequently Asked Questions page. Here you can find clear information about orders, payments, shipping, returns, refunds, exchanges, cancellations, privacy, and customer support.

Summary

General Questions

What does Noyve sell?

Noyve sells women's clothing and related apparel, including:

• Sweatshirts
• T-shirts
• Jackets
• Other women's clothing displayed on noyve.com

Product availability, sizes, colors, and variations may differ by item.

Where can I shop?

You can shop online at: noyve.com

Where is Noyve located?

Our contact address is:

How can I contact Noyve?

You can contact us by email at:

support@noyve.com

Our customer support hours are:

Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

For questions about an existing order, please include your order number whenever possible.

Ordering

How do I place an order?

To place an order:

• Select the product you want.
• Choose the available size, color, or variation where applicable.
• Add the product to your cart.
• Review your cart.
• Enter your shipping and billing information.
• Select an available payment method.
• Review the final order total.
• Complete payment.

Please review all order information carefully before submitting your purchase.

When is my order considered received?

After successfully completing checkout, you may receive an order confirmation at the email address you provided.

Payment authorization and order verification may still be required before fulfillment is completed.

What is your daily order cut-off time?

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed after 5:00 PM ET, on weekends, or on applicable holidays generally begin processing on the next business day.

Can I place an order on weekends?

Yes. You may place an order through our website at any time.

However, our standard fulfillment business days are Monday through Friday.

Orders placed on weekends generally begin processing on the next business day.

Shipping

Where do you ship?

Noyve currently ships only within the United States.

We do not currently offer international shipping.

Do you offer international shipping?

No.

At this time, orders can only be shipped to eligible addresses within the United States.

How much does shipping cost?

Standard shipping costs:

$6.99 per order

The shipping charge is displayed during checkout before payment is submitted.

Are there any additional shipping or handling fees?

Noyve does not charge additional shipping or handling fees beyond the shipping amount displayed at checkout.

Our standard shipping charge is $6.99 per order.

How long does order processing take?

Our standard order preparation and handling time is:

1–2 business days, Monday through Friday.

How long does shipping take?

After the order is processed and transferred to the shipping carrier, estimated transit time is:

5–10 business days, Monday through Friday.

Some packages may arrive sooner depending on the delivery location and carrier performance.

What is the estimated total delivery time?

The estimated total delivery period is generally:

6–12 business days

This includes:

• 1–2 business days for order handling; plus
• 5–10 business days for carrier transit.

Saturdays, Sundays, and applicable holidays are not included as standard business days.

Which shipping carriers do you use?

Depending on the order and destination, we may ship using:

• USPS
• UPS
• FedEx

The carrier may be selected based on package requirements, destination, and service availability.

Can my order arrive sooner than the estimated delivery time?

Yes.

Some orders may arrive sooner than the estimated delivery period depending on the destination and carrier performance.

However, delivery dates are estimates and cannot always be guaranteed.

Why might my shipment be delayed?

Delivery delays may occasionally occur due to circumstances such as:

• Severe weather.
• Carrier delays.
• Seasonal shipping volume.
• Transportation disruptions.
• Incorrect or incomplete addresses.
• Other logistical events outside our reasonable control.

If your shipment appears unusually delayed, contact support@noyve.com.

What should I do if I entered the wrong shipping address?

Contact us as soon as possible at:

support@noyve.com

Include:

• Your order number.
• Your name.
• The incorrect address.
• The correct address.

We will try to update the address if the order has not entered fulfillment or shipment.

Address changes cannot be guaranteed after processing begins.

Can I change my shipping address after the order has shipped?

Generally, no.

Once the package has been transferred to USPS, UPS, FedEx, or another applicable carrier, we may no longer be able to modify the delivery address.

Order Tracking

Will I receive tracking information?

When tracking information is available, it may be provided using the contact information associated with your order.

Why is my tracking number not updating?

Carrier tracking can sometimes take additional time to become active after a shipping label is created.

If tracking remains unchanged for an unusual period, contact:

support@noyve.com

What should I do if tracking says delivered but I cannot find my package?

Please first:

• Check around the delivery location.
• Check with household members.
• Check with neighbors where appropriate.
• Check with building management if applicable.
• Review the carrier tracking details.

If the package still cannot be located, contact us at support@noyve.com.

Returns

What is your return policy?

Eligible products may be returned within:

30 days from the date the order is delivered.

What condition must a returned item be in?

To qualify for a standard return, the item must generally be:

• Unworn.
• Unused.
• Unwashed.
• In its original condition.
• With original tags attached.
• In original packaging where applicable.

Items showing signs of wear, washing, alteration, misuse, stains, odors, or damage caused after delivery may not qualify for return.

How do I request a return?

To request a return:

• Email support@noyve.com within 30 days of delivery.
• Include your order number.
• Identify the item you want to return.
• Provide the reason for the return.
• Include photographs when the item is damaged, defective, or incorrect, where appropriate.
• Wait for return approval and instructions.

Please do not send a return before receiving authorization.

Is return shipping free?

Yes.

Approved eligible returns receive free return shipping.

How do I get my return label?

After your return request is accepted, we will send a prepaid return shipping label to your email address.

You should:

• Download the label.
• Print the label.
• Pack the item securely.
• Attach the prepaid label.
• Send the package using the applicable carrier.

Where do I send my return?

Authorized returns are sent to:

Please obtain return authorization before sending the item.

Do you charge a restocking fee?

No.

Restocking fee: $0

Do you charge a storage fee?

No.

There is no storage fee for an approved eligible return.

Exchanges

Do you accept exchanges?

Yes.

Eligible items may be exchanged within the 30-day return period, subject to product availability.

Can I exchange an item for another size?

Yes, subject to availability.

Contact support@noyve.com within 30 days of delivery.

The item must meet the same return eligibility conditions described in our Return & Refund Policy.

Can I exchange for a different product?

An exchange may be possible for an eligible product, subject to availability and any applicable price difference.

Contact our support team before sending the original item back.

What happens if the exchange item is unavailable?

If the requested replacement is unavailable, an eligible refund may be issued instead.

Refunds

How long does it take to receive a refund?

For an approved merchandise return, Noyve processes the refund within:

7 calendar days after the returned item is received, inspected, and approved.

Your bank, card issuer, or payment provider may require additional time to post the refund.

How will I receive my refund?

Approved refunds are generally issued to the:

Original payment method

used to complete the purchase.

Do you refund the original shipping charge?

For eligible