Payment Methods Policy

Last Updated: August 30, 2026

At Noyve, we are committed to providing customers with clear, secure, and transparent payment information.

This Payment Methods Policy explains the payment options available on noyve.com, how payments are authorized and processed, how charges appear during checkout, how declined transactions are handled, and how refunds are returned.

Summary

1. Accepted Payment Methods

Noyve accepts the payment methods displayed during checkout on noyve.com.

Customers may pay using eligible credit or debit cards and supported express checkout or digital wallet services.

2. Credit and Debit Cards

We accept eligible cards issued through the following payment networks:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

The availability of a particular card may depend on the card issuer, transaction location, payment processor, and authorization requirements.

Your card must be valid and authorized for the transaction at the time the order is submitted.

3. Express Checkout and Digital Wallets

Where displayed and available during checkout, customers may use the following express checkout and digital wallet options:

• Shop Pay
• PayPal
• Google Pay
• Apple Pay
• Venmo

Availability may depend on factors such as:

• Device type.
• Browser.
• Account eligibility.
• Wallet configuration.
• Payment provider availability.
• Customer location.
• Payment provider requirements.

If a particular express checkout method does not appear during checkout, it may not be available for that transaction, device, or customer.

4. Payment Methods Table

Only payment methods that are available and displayed during checkout can be used to complete an order.

5. Transaction Currency

All prices and transactions on noyve.com are processed in:

U.S. Dollars (USD)

Customers should review their payment provider's terms if their card or payment account uses a different base currency.

A card issuer, bank, or payment provider may independently apply:

• Currency conversion.
• Foreign transaction charges.
• Bank fees.
• Payment-provider fees.

Any such third-party charge is determined by the customer's financial institution or payment provider and is not a fee charged by Noyve.

6. Pricing Transparency

We aim to clearly display all amounts payable before you complete your order.

Before submitting payment, customers can review information including:

• Product selected.
• Quantity.
• Product price.
• Shipping charge.
• Order total.

Product prices displayed on noyve.com include tax.

Our standard shipping charge is:

$6.99 per order.

The shipping charge is calculated and displayed during checkout before the customer submits payment.

7. No Hidden Payment Fees

Noyve does not charge customers an additional payment processing fee simply because they choose one of the accepted payment methods displayed during checkout.

You will be able to review the final order amount before authorizing payment.

We do not intentionally add undisclosed mandatory charges after an order has been submitted.

8. Payment Authorization

When you submit an order, your payment method may be submitted for authorization.

By completing checkout, you represent that:

• You are authorized to use the payment method.
• The payment information provided is accurate.
• You authorize payment of the final order total displayed during checkout.
• The billing information provided is accurate to the best of your knowledge.

Your card issuer, bank, wallet provider, or payment processor may approve or decline the transaction.

9. Payment Processing

Payments may be processed through third-party payment service providers integrated with our online checkout.

These providers may perform functions including:

• Payment authorization.
• Transaction processing.
• Fraud screening.
• Payment authentication.
• Refund processing.
• Payment dispute management.

The payment provider may process payment information according to its own security and privacy practices.

10. When You Are Charged

Depending on the payment method and payment processor, an authorization or charge may occur when you submit your order.

The payment amount will correspond to the order total authorized during checkout.

Your financial institution may temporarily display a transaction as:

• Pending.
• Authorized.
• Processing.
• Completed.

The terminology and posting schedule depend on your bank or payment provider.

11. Payment Confirmation

An order is not considered successfully paid unless payment authorization is completed.

After a successful order submission, you may receive an order confirmation at the email address provided during checkout.

An order confirmation should include or correspond with the applicable transaction and order information.

12. Declined Payments

A payment may be declined for reasons including:

• Incorrect payment details.
• Incorrect billing information.
• Insufficient funds.
• Card expiration.
• Card issuer restrictions.
• Fraud prevention controls.
• Payment provider restrictions.
• Failed authentication.
• Transaction limits.

If your payment is declined, we recommend checking the information entered and contacting your bank, card issuer, or payment provider when necessary.

Noyve does not control a customer's financial institution's authorization decision.

13. Failed Transactions

If a payment attempt fails, an order may not be completed.

Please confirm that:

• Your payment method is active.
• Your billing information is correct.
• Your payment account has sufficient funds or available credit.
• Required authentication has been completed.

If a payment appears to have been deducted but you did not receive a valid order confirmation, contact us at support@noyve.com with relevant transaction information.

Do not email full payment card details or card security codes.

14. Duplicate Charges

If you believe you were charged more than once for the same order, please first review your payment account carefully.

Some financial institutions may display a temporary authorization separately from a completed transaction.

If you still believe there is an incorrect duplicate charge, contact:

support@noyve.com

Please provide:

• Your order number.
• Customer name.
• Email address used for the order.
• Transaction date.
• Amount of the suspected duplicate charge.

Do not send your complete card number or card security code by email.

15. Express Checkout

Express checkout methods can allow customers to complete purchases using payment and address information stored with an eligible third-party provider.

When using an express checkout option, customers should carefully review:

• Shipping address.
• Billing information.
• Contact information.
• Selected payment method.
• Final order total.

Information stored with an express checkout provider may be automatically populated during checkout.

Customers remain responsible for checking that this information is accurate before completing the purchase.

16. Shop Pay

Where available, customers may complete eligible purchases using Shop Pay.

Shop Pay availability and functionality may depend on the customer's account, device, checkout eligibility, and provider requirements.

Any account-level features associated with Shop Pay are governed by the applicable provider terms.

17. PayPal

Where available, customers may select PayPal during checkout.

Customers may be redirected or prompted to authenticate through PayPal before the transaction is completed.

PayPal account access, authentication, funding source selection, and other PayPal-specific functionality are controlled by PayPal.

18. Google Pay

Where available, eligible customers may use Google Pay.

Google Pay availability may depend on:

• Supported device.
• Supported browser.
• Eligible payment method.
• Customer account setup.
• Geographic or provider eligibility.

Customers should verify their selected shipping address and payment information before confirming the transaction.

19. Apple Pay

Where available, eligible customers may use Apple Pay.

Apple Pay may require:

• A compatible device.
• A supported card.
• Appropriate device or account authentication.
• Availability through the customer's browser or checkout environment.

Customers should review the final amount before authorizing payment.

20. Venmo

Where available, eligible customers may use Venmo to complete payment.

Venmo availability may depend on:

• Customer eligibility.
• Device compatibility.
• Account configuration.
• Payment provider availability.

Venmo-specific account features and eligibility are subject to the applicable provider's terms.

21. Payment Security

We take reasonable measures to support secure online transactions.

Payment information may be processed through authorized third-party payment providers using their payment infrastructure and security controls.

Customers should enter payment information only through the checkout interface provided on noyve.com.

For your protection, never send us the following by email:

• Full credit or debit card number.
• Card security code (CVV/CVC).
• Online banking password.
• Digital wallet password.
• Payment account login credentials.

22. Fraud Prevention

Orders may be subject to reasonable fraud and payment-security screening.

A transaction may be reviewed if payment systems identify unusual or potentially unauthorized activity.

We may take reasonable steps such as:

• Reviewing an order.
• Requesting limited verification.
• Delaying fulfillment while verification is completed.
• Rejecting an unauthorized transaction.
• Canceling an order where fraudulent activity is reasonably suspected.

Fraud screening is intended to protect customers and our business from unauthorized transactions.

23. Payment Verification

In certain circumstances, additional verification may be required before an order can be fulfilled.

We will not ask customers by email to provide:

• Full payment card numbers.
• Card security codes.
• Account passwords.
• Digital wallet passwords.

If an order cannot be reasonably verified, it may be canceled and any eligible collected payment will be returned to the original payment method.

24. Incorrect Billing Information

Customers are responsible for providing accurate billing information during checkout.

Incorrect billing information may result in:

• Payment authorization failure.
• Payment decline.
• Fraud review.
• Order delay.
• Order cancellation.

Please review your billing information before completing payment.

25. Order Changes Affecting Payment

If an approved order change affects the total purchase amount, an adjustment may be required.

Lower Order Total

If an approved order change reduces the amount owed, the eligible difference may be refunded to the original payment method.

Higher Order Total

If an approved order change increases the amount owed, additional authorized payment may be required before the change can be completed.

Noyve will not intentionally charge an undisclosed additional amount without customer authorization.

26. Order Cancellations

Eligible orders may be canceled before they enter fulfillment or shipment, as explained in our Order Cancellation & Change Policy.

Noyve charges:

Cancellation fee: $0

If an eligible paid order is successfully canceled, the applicable refund will be processed to the original payment method within: 7 calendar days after cancellation approval.

27. Refunds

Eligible refunds are issued to the original payment method used to complete the purchase.

For an approved merchandise return, Noyve processes the refund within:

7 calendar days after the returned item is received, inspected, and approved.

After a refund is issued, your financial institution or payment provider may require additional time before the funds appear in your account.

28. Refunds to Credit or Debit Cards

If the original purchase was paid using an eligible credit or debit card, an approved refund will generally be submitted back to that card through the applicable payment processor.

Your card issuer determines how quickly the refund appears on your account after processing.

29. Refunds to Digital Wallets

When an eligible purchase was made through a supported express checkout or digital wallet service, the refund will generally be returned through the original payment method or funding source used for the transaction.

The provider may require additional processing time after the refund is issued.

30. Expired or Replaced Cards

If the card originally used for payment has expired or has been replaced before a refund is issued, the issuing bank may automatically route the refund to the replacement account or otherwise manage the transaction.

If you experience a problem receiving a refund, contact your financial institution and support@noyve.com for assistance.

31. Refund Timing

Noyve processes eligible refunds according to the timelines stated in our policies.

Our standard refund processing period is:

Within 7 calendar days after the applicable refund is approved.

For product returns, approval occurs after the returned product is received and inspected.

Your bank or payment provider may take additional time to make the refund visible in your account.

32. Payment Disputes

If you believe there is a problem with a transaction, we encourage you to contact us first at:

support@noyve.com

We will review legitimate concerns relating to:

• Incorrect charges.
• Duplicate transactions.
• Canceled orders.
• Refunds.
• Payment errors.
• Order-related billing concerns.

This does not limit any rights you may have through your financial institution or under applicable law.

33. Unauthorized Transactions

If you believe your payment method has been used without your permission, contact your bank, card issuer, or payment provider promptly.

You may also contact us at support@noyve.com regarding an order associated with the unauthorized transaction.

We may reasonably cooperate with payment processors and financial institutions when investigating suspected fraud.

34. Chargebacks

Customers retain any lawful rights they may have to dispute unauthorized or incorrect transactions with their payment provider.

We may provide legitimate transaction records to a payment provider when responding to a payment dispute, including:

• Order information.
• Transaction details.
• Delivery information.
• Tracking information.
• Customer service communication.
• Refund information.

Personal information involved in such disputes will be handled according to our Privacy Policy and applicable law.

35. Taxes

Product prices displayed on noyve.com include tax.

Customers can review the applicable product price and total order amount before completing payment.

36. Shipping Charges

Standard shipping is:

$6.99 per order.

The applicable shipping charge is calculated and clearly displayed during checkout before payment authorization.

Noyve does not add undisclosed shipping fees after checkout.

For complete delivery information, please review our Shipping Policy.

37. Return-Related Charges

Eligible approved returns qualify for:

• Return shipping fee: $0
• Prepaid return shipping label: Provided by Noyve
• Restocking fee: $0

Complete return and refund conditions are described in our Return & Refund Policy.

38. Payment Data and Privacy

Payment-related personal information is handled according to our Privacy Policy.

Information may be processed where reasonably necessary to:

• Complete transactions.
• Process refunds.
• Prevent fraud.
• Resolve payment disputes.
• Maintain accounting records.
• Comply with applicable law.

Payment service providers may independently process certain information under their own privacy practices.

39. Payment Records

We may maintain appropriate payment-related business records, such as:

• Order number.
• Transaction date.
• Transaction amount.
• Payment status.
• Payment method category.
• Transaction reference.
• Refund status.
• Dispute information.

Records may be retained where reasonably necessary for:

• Accounting.
• Tax compliance.
• Customer service.
• Fraud prevention.
• Payment disputes.
• Legal obligations.

40. Third-Party Payment Providers

Some payment functionality is provided by independent payment service providers.

These providers may apply their own:

• Privacy policies.
• Terms of service.
• Security procedures.
• Account requirements.
• Transaction eligibility requirements.

Use of a particular digital wallet or payment service may therefore also be subject to the agreement between the customer and that payment provider.

41. Availability of Payment Methods

Although we support the payment options identified in this policy, not every method will necessarily appear for every transaction.

Availability may vary based on:

• Browser.
• Device.
• Customer location.
• Payment provider availability.
• Wallet eligibility.
• Payment method configuration.
• Technical availability.

The payment methods actually available for your transaction will be displayed during checkout.

42. Changes to Accepted Payment Methods

We may add, remove, or update payment methods as our payment services change.

Any currently available payment options will be displayed during checkout.

Material changes to this policy may be reflected by updating the “Last Updated” date on noyve.com.

43. Customer Responsibility

Before completing payment, customers should review:

• Products ordered.
• Quantity.
• Product price.
• Shipping address.
• Billing information.
• Payment method.
• Shipping charge.
• Final order total.

By authorizing payment, the customer confirms the transaction using the selected payment method.

44. Consumer Rights

Nothing in this Payment Methods Policy is intended to eliminate or restrict any mandatory consumer rights or payment protections available under applicable law.

Where applicable law provides additional mandatory protections, those rights continue to apply.

45. Relationship With Other Policies

This Payment Methods Policy should be read together with the other policies available on noyve.com, including:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Order Cancellation & Change Policy
• Privacy Policy
• Cookie Policy

Where another policy provides more specific terms regarding shipping, returns, refunds, cancellations, or privacy, the applicable specific policy should also be reviewed.

46. Contact Information

For questions about payments, charges, failed transactions, duplicate payments, cancellations, refunds, or an existing order, contact:

When contacting us about a payment or order, please include your order number whenever available.

For your security, do not send full card numbers, card security codes, bank passwords, or digital wallet passwords by email.